The City of Cape Town has opened 20 customer cash and motor licence offices across the metro thus far. The City will communicate as the offices open, however the use of online options remain key in helping to curb the spread of COVID-19. It must be emphasised that customer offices are working on a reduced staff complement to adhere to the COVID-19 regulations. Please note services may be disrupted and delayed due to load-shedding from time to time. Read more below:
‘The City has opened some of its customer offices in a phased manner, since May this year, in accordance with national COVID-19 regulations. We will continue to ensure that all COVID-19 health and safety protocols are put in place and adhered to for the safety of City staff and members of the public as more offices open in the coming weeks. We thank our customers for their patience during this difficult time for us all.
‘Customers are reminded to only visit cash offices when absolutely necessary so that we continue to curb the spread of COVID-19. Online options and the City’s e-Services remain key and we encourage customers to register to use e-Services if they have not done so already. E-services offers a range of useful options including electronic billing, logging service requests and applying to renew one’s motor vehicle license, among others,’ said the City’s Executive Deputy Mayor and Mayoral Committee Member for Finance, Alderman Ian Neilson.
The national COVID-19 regulations, which require a reduced staff complement, has an impact on operations in that fewer transactions can be done per day.
All counters will also not be open at the same time to adhere to the COVID-19 regulations of enhanced hygiene and social distancing. Customers are pleased asked to visit offices early in the day or to make use of online services where possible. Check the Operations and Service Notifications document on the City’s website or the City’s Facebook page ahead of time if unsure. Offices are also subject to rapid closure due to COVID-19 regulations when required.
If transactions can be conducted via e-Services, please continue to do so.
What to expect when visiting an office:
· COVID-19 screening at the entrances
· Limited number of customers allowed in at a time
· Social distancing is required and must be adhered to
· Limited daily transactions, please visit early in the day. Longer queues due to reduced staff as required by COVID-19 regulations
· Only your ID needed for Motor Vehicle Licensing and Registration renewals
For account payments:
· Online: www.Easypay.co.za or www.payCity.co.za
· EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
· Retailers: Checkers, Pick n Pay, Shoprite, Spar and Woolworths
· e-Services: Use the City’s online e-services portal
· ATM: contact your bank to add the City as an ATM beneficiary
Register on e-Services
· Renew vehicle licenses
· Submit water/electricity readings
· Pay accounts online
· View current account and account history
· Apply to receive accounts via email
· Log service requests
To register for e-Services visit: online e-services portal
Latest office openings and operations (please visit the City’s Facebook page for office opening and closure details as well as www.capetown.gov.za) or download below.
The City of Cape Town has compiled a list of Frequently Asked Questions. Download below.
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Issued by: Media Office, City of Cape Town
Note to broadcasters: audio clips are available for download
English:https://soundcloud.com/ct-media/ian-neilson-20-mvrl_16-july-eng
Afrikaans: https://soundcloud.com/ct-media/ian-neilson-20-mvrl-16july-afr
Media enquiries: Alderman Ian Neilson, Mayoral Committee Member for Finance, City of Cape Town, Tel: 021 400 1306 or Cell: 083 306 6730, Email ian.neilson@capetown.gov.za (please always copy media.account@capetown.gov.za)